Frequently Asked Questions
Can I order less than 8 pints?
Goldie locks taught us a few things and 6 pints wasn’t enough and 10 was too many. Shipping 8 pints allows you to try your favorites and something new while getting the most economical price possible! Make someone’s day by gifting them some of the pints of your 8-pint bundle and share the love!
I need to change my delivery address, what do I do?
Please reach out to our team by email at firstname.lastname@example.org asap so we can change the delivery address.
Why is my order delayed?
If you are in an area that is facing extreme temperatures, there may be a slight delay due to weather concerns. We will always do our best to let you know if your order is affected by weather concerns.
I ordered merchandise and an 8-pint bundle but only received the 8-pint bundle. What do I do?
Our 8-pint bundles require frosty temperatures to be shipped so they are shipped nice and tight in their own package with dry ice. Your merch items will ship separately and will not arrive frozen if we can help it!
How do I get free shipping?
We are proud to offer free shipping in the continental US on all of our 8-pint bundles.
I am interested in a Corporate Gifting order, where can I place the order?
Please visit our Corporate Gifting page to learn how to place your order. Reach out to email@example.com at any time with questions or concerns.
I am interested in collaborating, who do I contact?
Please reach out to us at firstname.lastname@example.org with a little bit about yourself or your business and our team will be in touch!
When was Double Rainbow founded?
1976 in San Francisco California
Where is the scoop shop located?
Lovely San Francisco, we are located at 415 Castro Street.
What is your most popular flavor?
We have so many popular flavors and classics that have stood the test of time. Our French Vanilla has won numerous awards and It’s a Goody is a Double Rainbow tried and true flavor. We love our 8-pint bundle because it lets you find your favorite and try a little bit of everything!
Do you ship any other sizes besides pints?
We currently only ship pints direct from our website. If you are interested in a wholesale order or corporate gifting, please reach out to email@example.com.
Is your Ice Cream Gluten Free?
We offer multiple Gluten Free flavors and all ingredients are listed on our website. Check out PB & J and Chocolate Raspberry to start! If you have any specific questions on ingredients, please reach out to us at firstname.lastname@example.org.